I recently received a post card with a couple of coupons from Jo-Ann's. It was kinda clever. It had a picture of bolts of fabric on it. The copy said something like "Soon Wal-Mart won't carry fabric. But we do-It's in our name". I quit shopping at Jo-Ann's a couple of years ago because the store was always messy, dirty, unorganized and the employees were surly. I am blessed to have a decent Hancock's nearby and a couple of really nice LFSs. As I mentioned earlier, I visited Jo-Ann's as a last ditch effort to look for trim for my Chanel-style jacket. I returned to the store today to purchase the trim and was pleasantly surprised by the employees' helpfulness and the general state of the store.
This store has been cleaned up and completely reset. It is neat and tidy and well organized. The fabrics are typical chain store quality, but they had a nice inventory--and it wasn't all fleece. The fashion fabrics were on one side of the store, quilting fabrics along the back wall. Needlework (knitting, crocheting, cross-stitch, etc.) items were grouped together in multiple aisles. Other crafts were grouped together in a similar fashion. Unlike several years ago, there was plenty of stock even with the items that were on sale.
When I stepped up to the cutting table to have my trim measured and cut, I was a little short of what I need. The clerk volunteered that the trim I selected was carried in most stores. She suggested that I check other stores in the metro area, or if I could wait, they would receive more of this trim in a couple of weeks. Oh my goodness! Was this a Jo-Ann's employee actually being helpful?
At the check out counter I separated my goodies into 2 piles so I could use 2 different coupons. Again, the clerk here was helpful. She politely asked why I was splitting my purchase. When I explained the coupons she told me I could use both coupons on the same purchase--the register would figure out the discounts. Wow! Polite & helpful! I can't count how many times in the past I was told I couldn't combine multiple coupons on the same receipt; each coupon had to be a separate purchase.
I have criticized Jo-Ann's in the past for being a sub-par fabric & craft store. They seem to have found their footing and are looking good--at least in my neighborhood store. I hope every other Jo-Ann's shopper has the same pleasant experience I did.